It’s so disappointing I’ll probably never go there again.”
A Subway customer has said how an employee refused her a tip, saying that the sandwich chain doesn’t give money to its employees.
In a video that’s been watched over 440,000 times, TeyTey (@teytey0512), a former customer service and TikToker employee, explains how the employee who made her sandwich was “very nice” and wanted to thank her with a tip. I worked in the service industry, so I always leave a tip,” she says. (Via)
TeyTey says she put 20% on the form, but the employee had a reaction she wasn’t expecting: “He said, ‘Wait, don’t tip me. Don’t tip me,'” she says. “He said, ‘I’m not even getting a tip. He told me I don’t even get a tip, that it goes directly to the company.'” TeyTey called Subway to ask about this, and they said it was nonsense. He’s been a loyal customer for years, but he’s pretty disgusted by it all, so he’s not sure if he’ll go back. He says they need to do better, or he’s going to have to cancel his Subway membership.
Hey, do you know if it’s legal for a company to accept tips from its employees?
Apparently, in the United States, the Department of Labor says bosses can’t accept tips from their staff. I mean, the tips are the workers’ money, right? (Via)
But, get this – bosses can collect tips and share them with all the workers, like it’s part of a “tip pool.” But, managers and supervisors can’t take cash from a tip pool unless the customer has given them the green light to keep it. (Via)
Hey, do you know if Subway lets its employees accept tips?
Some people in the comments said that Subway is run as a franchise, so each store might have a different owner.
So, this might be an issue with the franchise owner rather than the chain itself.
My son works at Subway, and cash tips are given out on the same day.
Card tips come out of his paycheck, and Subway isn’t even company owned – everything is franchised. So it’s the owner’s problem, not Subway’s,” said one.
“I don’t think all Subways are like that, my friend who works at Subway told me he gets tipped,” said another.
“Honestly, it depends on the store. I worked at a standalone Subway and the conditions were terrible, but they were splitting the tips on the cards and giving us cash with every payment,” said another.
But some said that Subway staff pressed the ‘no tip’ button for them, which might suggest they weren’t getting tips.
‘I’ve just noticed that sometimes the cashier pushes the ‘no tip’ button very quickly, before I have time to push anything,’ one said.
‘My daughter worked at Subway years ago and told me that the only way to keep tips was for the customer to give her the money directly,’ wrote another.
Has this ever happened before?
It seems TeyTey isn’t the first Subway customer who’s been told there are problems with chain tipping.
Lots of Subway employees have said their franchisees don’t tip them.
“Our Subway told us when we were hired that they would pay our tips in DC twice a month. But right before each payment, they’d tell us that dollars were missing from the drawers/security and that they were going to keep it,” one of them said.
At Subway, where I worked, they said the same thing, but we had a tip jar, so we got the tips :),” wrote another.
And what do you think customers will say?
That TeyTey’s warning makes them reluctant to leave a tip without asking the employee if it’s given.
“I always ask if the tip really comes back to you,” says one. “I always ask everywhere if they keep the tip before I tip,” suggests another.
Others say it’s better to leave a tip in cash only, so staff can keep it for themselves.
One viewer insisted that tips should never be left on the keyboard as they almost never reach the waiters.Another said he would start having cash for tips.A third said that is why he never leaves tips on the computer screen.